At Modern Art, your satisfaction is our utmost priority. We want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward and hassle-free return process. Please read our return policy carefully to understand the terms and conditions.
1. Return Eligibility
- You may initiate a return within 30 days from the date of receiving your order.
- To be eligible for a return, the item must be in its original condition, with all tags, packaging, and accessories intact.
2. Initiating a Return
- Log in to your Modern Art account on our website.
- Go to the ‘Order History’ section and select the order you wish to return.
- Click on the ‘Return Items’ button and follow the on-screen instructions.
3. Return Shipping
- The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged).
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund Process
- Once we receive the returned item and inspect it, we will initiate the refund process.
- You will receive a notification via email confirming the approval of your refund.
- Refunds will be issued to the original payment method used during the purchase.
- It may take up to 5-10 business days for the refund to reflect in your account, depending on your payment provider.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Items that are personalized or customized to your specifications.
- Items that are on clearance or marked as non-returnable.
6. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and once your return is processed, place a new order for the desired item.
7. Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to help you every step of the way.
At Modern Art, we strive to make your shopping experience enjoyable and worry-free. Our return policy is designed to ensure your peace of mind and a smooth return process. Thank you for choosing Modern Art for your artistic needs.